PRACTICAL APPROACHES TO STUDENT RESIDENCE LIFE: the good, the bad, and the inspirational

MAY 15, 2017 

Location: TSH Collab Amsterdam, Wibaustraat 131, Amsterdam

Time: 12:00h – 18:00h followed by networking drinks 

Price: €150 (partners get one complimentary free ticket)

Improving management of international student communities: new practical approaches to student services and residence life programs



Learn about how residence life programmes can help make your students more successful and feel more at home. KENCES and The Class of 2020 are introducing a new seminar with student services and residence life experts together with those who manage the day-to-day international student communities in residences. In this interactive seminar, speakers will share experiences and best practices to inspire more holistic and pragmatic approaches to student residence life programs.

Why you should attend:

  • First-hand experiences and lessons learned from experts and frontline staff
  • Crisis situations, student depression, substance abuse and aggression: experiences and management tools
  • Building communities to improve student social and academic success;
  • How to integrate student housing in the student’s learning experience
  • International best practices and recommendations

Who should attend:

  • Managers and employees of student housing organisations
  • Short stay and international student housing specialists
  • International officers and student housing officers at universities
  • Students associations

Program Agenda:

12:00 – Optional lunch at The Pool (not included in price)

12:30 – Walk-in with Welcome Coffee

13:00 – Welcome and introduction:

Ardin van Mourik, director KENCES

Frank Uffen, co-founder of The Class of 2020

* Residence life best practices from:

  •  Ian Jones, Head of Accommodation Services, University of Sheffield
  • Grant Walters, Director of Educational Programs, Association of College and University Housing Officers, ACUHO-I
  • Suzana Graziano, International Relations Manager, Camplus

13:40 – Intro to ACUHO-I and Residence Life by Grant Walters, director of educational programs, ACUHO-I

14:00 – The Camplus model residence life in Italy by Susanna Graziano, International Relations Manager, Camplus

14:20  Coffee Break

14:45 – 2x Dutch Case studies

  • Robbert van Helsdingen, students affairs coordinator of Emerson College’s European Center
  • Sophie Speelman, Assistant Hotel Manager at The Student Hotel Groningen

* Examples of four real life case studies from Dutch student accommodation providers. From managing crises in the student residence, to dealing with student mental health issues to building stronger and more international communities. Our international panel of experts will respond to the Dutch case studies. 

15:45  Coffee Break

16:00 – 2X Dutch Cases

  • Martine Ipenburg, Sociaal Beheerder of DUWO Student Housing
  • Daniëlle van der Tol, DUWO Student Housing 

17:00 – Network Drinks


Session description:

Residence Life Programs are a new trend in campus life and student housing and stand for an holistic approach to services and programs available to student on- and off campus to ensure their well-being and encouraging engagement in extracurricular activities such as sports, networking and social and cultural activities.

In The Netherlands the well-being of students is a direct and indirect concern of international officers and student housing professionals. International and local students are increasingly living in student residences making student housing an extension of the campus and student life with all the opportunities and challenges connected to them.

A range of stakeholders from Residence Hall Managers, international officer and student associations like ESN are involved in ensuring that students are well and that they feel at home. With the rise of international students and programs like university colleges the importance of integrating a strong student residence life program into their students’ experiences has become apparent to all stakeholders.

However, how to create them and how to work together with different stakeholders is not always answered easily. This seminar will share research and best practices from The Netherlands, the UK, Italy and the US that explore a the correlation between experience of students with accommodation and success.

Residential life has the potential to be part of an informal curriculum for all students, offering a rich intercultural learning opportunity. Through the experiences shared by frontline student residences and university staff , this interactive seminar will show how to build dynamic and holistic residence life programs and services in student housing communities and on campuses.

This seminar aims to offer practical tools and guidance to those new to student housing and student services and veterans alike. It hopes to inspire an open dialogue between speakers and the audience in addressing the most pressing issues relating to the student residence life experience and in paving new ways forward in this growing field.